Patient Experience 11-28-2018
Follow and join the conversation with #PatientExperience.
According to the Agency for Healthcare Research and Quality (@AHRQNews) “Patient experience encompasses the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other health care facilities.” How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.
Payment Matters: Host Jeff Lin (@jeffblin) is joined by Katie Buzard, Call Center Manager at Healthcare Administrative Partners. They discuss patient engagement in the billing and payments process and how Katie’s organization made some drastic changes to their patient statements to drive online payments and eStatement adoption.
How Digital Strategy Impacts Patient Experience
In the whitepaper, “Why a Strong Digital Strategy Is a Critical Component of the Patient Experience,” you’ll learn how to create that strong digital marketing strategy, so you can start giving patients the end-to-end experience they expect.
In the News:
HATCX Selects InstaMed to Power the Consumer Healthcare Payments Experience
InstaMed (@InstaMed), healthcare’s most trusted payments network, announced that HATCX selected InstaMed to power the consumer healthcare payments experience. InstaMed’s Member Payments solution will enable HATCX to embed payment functionality into its app. Consumers will be able to pay their healthcare bills using a digital wallet, and providers will receive the payments through the InstaMed Network.
Upstate University Hospital Reimagines Physician-Patient Experience with Vocera Solution
Vocera Communications, Inc. (@VoceraComm), a provider of clinical communication and workflow solutions, announced that physicians at Upstate University Hospital in New York identified a unique way to improve communication and patient experience using real-time feedback captured with the Vocera Rounds solution.
NarrativeDx Awarded Patent for Patient Feedback Analysis
NarrativeDx (@narrativedx) announced that the US Patent Office has awarded to it a patent that covers the automated analysis of patient feedback, a cornerstone of consumerism strategies for many health systems. U.S Patent Number 10,114,814 covers NarrativeDx’s innovative technology that uses natural language processing and machine learning to understand patient feedback from a variety of sources and identify specific opportunities that improve patient satisfaction scores, boost referrals and increase employee engagement.
Align Announces New iTero Updates and Connectivity to Improve Customer Experience and Workflow for Dental Practices
Align Technology, Inc. announced multiple updates associated for the iTero® Element family of Intraoral scanner (iTero Element, Element 2 and Element Flex) which includes a new software upgrade with enhanced functionality and connectivity to two important digital dentistry leaders: exocad and Dentrix. With these updates, iTero has strengthened its position in restorative and dental practice workflow and is able to help dentists offer a better and faster patient experience.
Pharmaceutical Market Excellence Awards 2018: celebrating excellence in improving patient outcomes
Against the backdrop of the iconic Tower Bridge, this year’s PMEA awards were recently held in London to celebrate pharma industry and healthcare initiatives that have one shared goal, improving patient outcomes. See which companies came out on top.
Canon Medical Streamlines Workflow and Enhances Patient Experience with Vantage Galan 3T Upgrades
Physicians now have access to enhanced MR imaging capabilities with updated features on the Vantage Galan™ 3T from Canon Medical Systems USA, Inc (@CanonMedicalUS). The Galan 3T now offers new software features to enable clinicians to streamline workflow by consolidating the usual processes of MR exams, saving time for clinicians while helping to provide a better patient experience.
NGPX – NGPX is an annual conference where America’s top minds meet for idea-share, intimate networking events, and to learn about the latest advances in PX technology. NGPX brings together 400+ senior-level healthcare professionals responsible for patient experience outcomes. As NGPX expands, sessions and sponsors are carefully curated to maximize the time needed for new ideas and relationships to form at the event.
When: December 11-13, 2018
Where: Nashville, TN
Consumer Experience & Digital Health Forum – When consumers do better, we all do better. AHIP’s Consumer Experience & Digital Health Forum delivers ideas to help build and implement CX and digital health strategies that will break down barriers to better care and drive member loyalty. You’ll learn from startups and powerhouses, focused on topics at the forefront of the push to reinvent health care.
— AHIP (@AHIPCoverage) September 1, 2018
The InstaMed Healthcare Payments Summit – Join your peers at the only event that brings together providers, payers, healthcare IT systems and consumers in one place to share insights, learn from industry leaders and preview the latest in healthcare payments technology. Together, we can push beyond the boundaries of the status quo and transform the healthcare payments experience for everyone!
We are excited to announce that the #HCPayments19 will take place March 25-27, 2019 in Philadelphia, PA. @robertherjavec and @DavidHorsager will deliver the opening and closing keynotes. Register today! https://t.co/9C9CCg2zbc pic.twitter.com/izerqzcxCD
— InstaMed (@InstaMed) September 5, 2018
Patient Experience Conference 2019
When: April 3- 5, 2019
Where: Hyatt Regency Dallas • Dallas, Texas
Register through January 31 for discounted prices.
Patient Experience Conference – Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience. At this interactive conference, you will identify strategies and discover solutions to help start your journey, or to advance your program to the next level. Come prepared to network and build professional relationships, and leave inspired to further your commitment to building the field of patient experience.