Patient Experience 8-8-2018
Follow and join the conversation with #PatientExperience.
According to the Agency for Healthcare Research and Quality (@AHRQNews) “Patient experience encompasses the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other health care facilities.” How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.
Harlow on Healthcare: Host David Harlow (@healthblawg) talks with David Goldsmith, Chief Strategy Officer, WEGO Health, about bringing the patient the voice forward to build the best patient centered solutions.
Patient Feedback Drives Service at WBAMC
In 2017 William Beaumont Army Medical Center provided medical services to over 25,000 Soldiers, more than 28,000 family members and served another 13,000 retirees and their families. The 108-bed facility encompasses five primary care clinics throughout the El Paso, Texas community and has an average of more than 3,700 outpatient visits a day. To help oversee the quality of outpatient services at WBAMC, the Military Health System rolled out a single survey for all military treatment facilities across all services, called the Joint Outpatient Experience Survey (JOES), in 2016.
Patient Experience Journal
Published in association with The Beryl Institute
For your summer reading list: @PXJournal just released Volume 5, Iss 2. Special issue on #PatientExperience in #Pediatrics & Children’s Hospitals. Broad collection of personal stories, cases & research from leading global institutions. Open-access for all https://t.co/CwLvjm0P95 pic.twitter.com/zDR5GBs7US
— Jason A. Wolf (@jasonawolf) July 27, 2018
The day I zipped my lips and let my patients talk
Read this article from STAT, an oldie but goodie, as a reminder that sometimes it’s better to listen more and speak less. According to the author, “studies have shown that doctors interrupt or redirect patients within the first half minute of talking. According to a group of Swiss researchers, when doctors did not interrupt, the average duration of their patients’ monologues was 92 seconds.”
Tools for Success:
According to CareCloud Breeze is an advanced patient experience management platform that will “delight your patients and grow your practice.” Breeze offers to help make your practice more efficient, more profitable and more modern.
YoMingo is a one-of-a-kind tool that allows healthcare professionals to control and monitor a tailored education program. YoMingo offers comprehensive, fully customizable solutions that let you educate patients and enhance their lives with materials that reflect your brand.
— YoMingo (@yomingohealth) July 31, 2018
A proud member of the Midmark family of companies, Midmark-Versus RTLS specializes exclusively in real-time locating systems (RTLS) for healthcare. Beyond the power to locate patients, staff and equipment, we use locating technology to automate a multitude of clinical tasks with our sophisticated workflow solutions. The result: real-time intelligence and optimized workflow that improves that patient and provider experience.
In the News:
Montefiore Health System Transforms the Emergency Department Patient Experience
HANYS reports that hospitals endeavor to streamline their emergency departments (EDs) and improve the patient experience while maintaining a high level of care. In 2013, Montefiore Health System (MHS) transformed a failing 150-bed hospital into the first freestanding ED approved by New York State: Westchester Square ED.
Take this survey from Salem Oaks whose vision is “A world in which patients have an active role and a strong voice in developing medicines and treatments for their disorders.”
To drive change, we need #patientvoice and #patientengagement. #patients need to be key #stakeholders and #present in #research. We’re committed to #patientempowerment but need your #story to help. #survey #patientexperience #clinicaltrials https://t.co/J8UZoOELCj
— Salem Oaks (@SalemOaks) April 22, 2018
When: September 10-12, 2018
Where: Scottsdale, AZ
Patient Engagement & Experience Exchange – Join knowledgeable and high-performing leaders in a roundtable forum focused on advancing the patient experience. The HealthLeaders Media Experience Exchange brings executives together to acquire best practices that benefit their healthcare organization. Member-led, small-group sessions provide a forum for shared ideas and solutions to challenges with key concerns.
When: December 11-13, 2018
Where: Nashville, TN
Consumer Experience & Digital Health Forum – When consumers do better, we all do better. AHIP’s Consumer Experience & Digital Health Forum delivers ideas to help build and implement CX and digital health strategies that will break down barriers to better care and drive member loyalty. You’ll learn from startups and powerhouses, focused on topics at the forefront of the push to reinvent health care.