By Marty Callahan – Patient consumerism is coming of age. Gone are the days where it’s talked about in strategy meetings and put in quarterly goals, but not brought to action. 2019 is going to be the year you take patient consumerism to the patients, and that starts with strategic communication.
By Marty Callahan – At this very moment, a doctor somewhere (maybe even in your building) is lecturing a patient about ignoring obvious signs of health issues. The patient was experiencing pain, shortness of breath, trouble focusing, or a host of other issues, but they kept pushing forward as if things would get better on their own.
By Marty Callahan – The way payer trends are developing, you can expect your 2019 to be a year defined by denials. Last year, the Advisory Board’s biennial survey on revenue cycle found a median 350-bed hospital was likely to lose $3.5 million to increased denials writeoffs over the previous four years.
By Marty Callahan – When was the last time you updated yourself on the slew of regulations that impact hospital revenue cycle? If you have to think too hard, that’s probably a good sign you and your organization are at risk of running afoul of one of the many standards that silently hover above your daily operations.
By Marty Callahan – It’s easy to overlook quality of care as part of the financial equation with so many internal and external demands competing for a slice of your already limited budget.
By Marty Callahan – Is your organization scrambling to solve escalating revenue loss created by high-deductible health plans? You’re not alone. The rising volume of patient out-of-pocket payments reported as uncollected correlates directly to the increasing portion of insured patients covered by HDHPs.
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