By Marty Callahan – Compared to the millennials before them who grew up as digital natives with internet access most of their lives, Generation Z is the first age group who are true mobile natives, coming of age with near-constant access to mobile devices.
By Marty Callahan – Sometimes revenue cycle improvement starts with taking a fresh look at the tools you already have at your disposal. Let’s revisit three important areas where your organization could benefit from process improvements: payment plans, scoring, and patient segmentation.
By Marty Callahan – Change can be intimidating, especially when your entire healthcare organization’s financial wellbeing is on the line. When faced with a tough decision, it’s easy to look at the downsides of change and settle for the comfortable status quo.
By Marty Callahan – If you feel like a broken record preaching the importance of revenue cycle management improvements within your healthcare organization, you’re not alone.
By Marty Callahan – Financial challenges again ranked as the top concern for hospital CEOs in the most recent ACHE survey of hospital leaders. Medicaid reimbursement (including adequacy and timeliness of payments) was a top concern of 71 percent of hospital CEOs.
By Marty Callahan – Patient consumerism is coming of age. Gone are the days where it’s talked about in strategy meetings and put in quarterly goals, but not brought to action. 2019 is going to be the year you take patient consumerism to the patients, and that starts with strategic communication.
By Marty Callahan – At this very moment, a doctor somewhere (maybe even in your building) is lecturing a patient about ignoring obvious signs of health issues. The patient was experiencing pain, shortness of breath, trouble focusing, or a host of other issues, but they kept pushing forward as if things would get better on their own.
By Marty Callahan – The way payer trends are developing, you can expect your 2019 to be a year defined by denials. Last year, the Advisory Board’s biennial survey on revenue cycle found a median 350-bed hospital was likely to lose $3.5 million to increased denials writeoffs over the previous four years.
By Marty Callahan – When was the last time you updated yourself on the slew of regulations that impact hospital revenue cycle? If you have to think too hard, that’s probably a good sign you and your organization are at risk of running afoul of one of the many standards that silently hover above your daily operations.
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