By Marty Callahan – Patient consumerism is coming of age. Gone are the days where it’s talked about in strategy meetings and put in quarterly goals, but not brought to action. 2019 is going to be the year you take patient consumerism to the patients, and that starts with strategic communication.
By Marty Callahan – At this very moment, a doctor somewhere (maybe even in your building) is lecturing a patient about ignoring obvious signs of health issues. The patient was experiencing pain, shortness of breath, trouble focusing, or a host of other issues, but they kept pushing forward as if things would get better on their own.
By April Wilson – Are you tired of email spam and annoying internet ads? Well, it might be time to pay closer attention to them. That’s because digital marketers know something about human behavior that you probably don’t.
Wednesday, November 28, 2018 – This one day educational conference will cover topics including merchant services, patient engagement, denial management, analytics and revenue cycle management best practices.
By Marty Callahan – The way payer trends are developing, you can expect your 2019 to be a year defined by denials. Last year, the Advisory Board’s biennial survey on revenue cycle found a median 350-bed hospital was likely to lose $3.5 million to increased denials writeoffs over the previous four years.
By Casey Williams – If you’ve never seen a “perspective sculpture” in person, you’ve probably run across a few online. One of the most famous is dedicated to Nelson Mandela — from one angle, it looks like a random gathering of misshapen steel columns.
By Casey Williams – Here’s What to Do About It. Billing statements are infamous for being difficult to read, but we tend to underestimate just how much confusion they introduce into the patient’s understanding of their healthcare experience. Here’s a little proof.
By Marty Callahan – When was the last time you updated yourself on the slew of regulations that impact hospital revenue cycle? If you have to think too hard, that’s probably a good sign you and your organization are at risk of running afoul of one of the many standards that silently hover above your daily operations.
By April Wilson – With the rising increase in healthcare costs and patient responsibility, it is important for healthcare organizations to understand today’s consumers and the latest trends in patient payments.
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