By Christine Frandsen – A recent study looked at how customers perceive IVR channels and uncovered some key findings: Nearly all Americans (94 percent) have experienced frustrations when using IVR channels to communicate with a company.
By Marty Callahan – If you feel like a broken record preaching the importance of revenue cycle management improvements within your healthcare organization, you’re not alone.
By Casey Williams – Most revenue cycle processes and procedures were put in place to serve insurance payers, but with growing self-pay responsibilities, today’s patients are assuming the role of the savvy consumer in their own healthcare experience.
By Marty Callahan – Financial challenges again ranked as the top concern for hospital CEOs in the most recent ACHE survey of hospital leaders. Medicaid reimbursement (including adequacy and timeliness of payments) was a top concern of 71 percent of hospital CEOs.
By Marty Callahan – Patient consumerism is coming of age. Gone are the days where it’s talked about in strategy meetings and put in quarterly goals, but not brought to action. 2019 is going to be the year you take patient consumerism to the patients, and that starts with strategic communication.
By Marty Callahan – At this very moment, a doctor somewhere (maybe even in your building) is lecturing a patient about ignoring obvious signs of health issues. The patient was experiencing pain, shortness of breath, trouble focusing, or a host of other issues, but they kept pushing forward as if things would get better on their own.
By April Wilson – Are you tired of email spam and annoying internet ads? Well, it might be time to pay closer attention to them. That’s because digital marketers know something about human behavior that you probably don’t.
Wednesday, November 28, 2018 – This one day educational conference will cover topics including merchant services, patient engagement, denial management, analytics and revenue cycle management best practices.
By Marty Callahan – The way payer trends are developing, you can expect your 2019 to be a year defined by denials. Last year, the Advisory Board’s biennial survey on revenue cycle found a median 350-bed hospital was likely to lose $3.5 million to increased denials writeoffs over the previous four years.
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