By Marty Callahan – Sometimes revenue cycle improvement starts with taking a fresh look at the tools you already have at your disposal. Let’s revisit three important areas where your organization could benefit from process improvements: payment plans, scoring, and patient segmentation.
By Marty Callahan – Change can be intimidating, especially when your entire healthcare organization’s financial wellbeing is on the line. When faced with a tough decision, it’s easy to look at the downsides of change and settle for the comfortable status quo.
By Christine Frandsen – A recent study looked at how customers perceive IVR channels and uncovered some key findings: Nearly all Americans (94 percent) have experienced frustrations when using IVR channels to communicate with a company.
By Marty Callahan – If you feel like a broken record preaching the importance of revenue cycle management improvements within your healthcare organization, you’re not alone.
By Casey Williams – Most revenue cycle processes and procedures were put in place to serve insurance payers, but with growing self-pay responsibilities, today’s patients are assuming the role of the savvy consumer in their own healthcare experience.
By Marty Callahan – Financial challenges again ranked as the top concern for hospital CEOs in the most recent ACHE survey of hospital leaders. Medicaid reimbursement (including adequacy and timeliness of payments) was a top concern of 71 percent of hospital CEOs.
By Marty Callahan – Patient consumerism is coming of age. Gone are the days where it’s talked about in strategy meetings and put in quarterly goals, but not brought to action. 2019 is going to be the year you take patient consumerism to the patients, and that starts with strategic communication.
By Marty Callahan – At this very moment, a doctor somewhere (maybe even in your building) is lecturing a patient about ignoring obvious signs of health issues. The patient was experiencing pain, shortness of breath, trouble focusing, or a host of other issues, but they kept pushing forward as if things would get better on their own.
By April Wilson – Are you tired of email spam and annoying internet ads? Well, it might be time to pay closer attention to them. That’s because digital marketers know something about human behavior that you probably don’t.
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