By Marty Callahan – Case managers have a challenging, high-stress job, but there’s one department that should always be on their side, and that’s revenue cycle.
By Casey Williams – Since we started discussing financial toxicity, there have been signs that the public is becoming more aware of the concept. Earlier this year, the New York Times published an article titled The Financial Toxicity of Illness that highlights what many of us already know…
By April Wilson – Generation X makes up about 15 to 20 percent of the American population today and has some interesting views and habits about healthcare and finances.
By Marty Callahan – Compared to the millennials before them who grew up as digital natives with internet access most of their lives, Generation Z is the first age group who are true mobile natives, coming of age with near-constant access to mobile devices.
By Marty Callahan – Sometimes revenue cycle improvement starts with taking a fresh look at the tools you already have at your disposal. Let’s revisit three important areas where your organization could benefit from process improvements: payment plans, scoring, and patient segmentation.
By Marty Callahan – Change can be intimidating, especially when your entire healthcare organization’s financial wellbeing is on the line. When faced with a tough decision, it’s easy to look at the downsides of change and settle for the comfortable status quo.
By Christine Frandsen – A recent study looked at how customers perceive IVR channels and uncovered some key findings: Nearly all Americans (94 percent) have experienced frustrations when using IVR channels to communicate with a company.
By Marty Callahan – If you feel like a broken record preaching the importance of revenue cycle management improvements within your healthcare organization, you’re not alone.
By Casey Williams – Most revenue cycle processes and procedures were put in place to serve insurance payers, but with growing self-pay responsibilities, today’s patients are assuming the role of the savvy consumer in their own healthcare experience.
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